How cargo claims works: everything you need to know

How Cargo claims works?

Traders, carriers and insurance providers working in the marine sector face many challenges and damage risk. Marlin Blue handled marine cargo claims to improve the loss ratio and to get your claims processed as quickly and efficiently as possible.

Marine Cargo Insurance Claims

The insurance sector is a huge market for both domestic and international companies.  trends impacting the insurance sector’s claims processing market.

In marine, the insurance provide 

Marine claims

Processing of claims is one of the many important daily undertakings but plainly repetitive tasks influencing the insurance industry. These tasks have had an overall influence on the industry’s efficiency affecting business conversion, profitability, and customer satisfaction.

Find out how cargo claims work to assist you to get more out of your business.

marine cargo claims are

What is a Cargo Claim?

Claims management issues are

Cargo claims come in all shapes and sizes, so rely on an expert to make sure yours is handled properly.

Marine Cargo Insurance claims process

The 3 most importante steps in the Work-Flow in the Procedure of Marine Insurance Claims. 

Let us help you through three important steps in the process

Tell us what happened: Information & Documentation

Getting all the accurate information and documentation you can from your client. Good documentation will show how you reached the correct decision in the correct manner. Read what documents you need to make a cargo claim.

Get in touch with any third parties

Use our Initial Notice of Claim form to tell any parties including shipping companies, freight forwarders, or carriers involved in transporting your goods that you have a potential claim. Usually, you have to make a claim within 3 days of delivery for transits by sea/road, and 14 days for transits by air, but this will vary according to each carrier’s Terms & Conditions.

Get a survey report

Prepare a survey as soon as possible. Contact us if you need a cargo surveyor. A good report should be clear, concise and accurate, as it’s one of the documents on which liability of a party may be established.

Legal protection

Offer legal protection. If you need support, we can help you with Policy Reviews, analysing the claim and any procedures or regulation covering trade and commodities, insurance and transportation.
Do this: “Received claim – this date” “Contacted – this date and time” “Inspected this date” “No hail damage found” “Insured stated this”

subrogation

What to Include

garantias o sellos de calidad?We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our 

customers.

Cargo Claims in Shipping

Cargo claims come in all shapes and sizes, so rely on an expert to make sure yours is handled properly.

Marlin Blue experts conduct comprehensive risk mitigation, cargo surveying and liability services on behalf of insurers, brokers, carriers and corporations designed to handle claims unique to the shipping industry.

Loss ratio improvement

We are leaders in reducing
losses for risk-takers

Performance-based

Our priority is to deliver
prompt results.

Worthwhile

Based on our effectiveness
and no cure no pay model our
services are highly demanded.

cargo claims examples

Cargo claims come in all shapes and sizes, so rely on an expert to make sure yours is handled properly.

Marlin Blue experts conduct comprehensive risk mitigation, cargo surveying and liability services on behalf of insurers, brokers, carriers and corporations designed to handle claims unique to the shipping industry. Though insurance companies are well aware that claims management is one of the first functions to be

Trend topics about marine cargo claims

Marine Insurance

Cargo claims on the rise

In the insurance industry, there has been a notable increase in #cargoclaims in recent years. Why? Loss ratios and expense

Read More

Need more help?

What to Include

Cargo claims specialists can help you by:

  • Streamlining your claims handling processes.
  • Focusing on risk mitigation, as well as claims response.
  • Implementing preventive measures.
  • Lessening the amount of the claim.
  • Ensuring the claimant has adhered to the insurance clauses.
  • Recovering losses from liable parties