Protect your bottom line with our Shipping Claims Management services

Get personalized and customized claims management services tailored to your specific needs and requirements for the international trade industry.

Navigating the Challenges of Tightening Financial Margins in the Cargo Industry

If you handle cargo, you must be facing significant challenges that are affecting your company’s financial margins in the industry. These challenges include:

- Managing Costs: The cost of goods, transportation, and other expenses associated with international trade can be high due to factors such as fuel prices, tariffs and taxes, and labor costs.
- Increasing Efficiency in your operations: This includes streamlining processes, automating tasks, and implementing new technologies to reduce lead times and improve productivity.
- Managing Risk: identifying and mitigating potential risks associated with trade such as currency fluctuations, political instability, and supply chain disruptions.

To address these challenges, claims management is a key strategy, but it can be a complex process for non-experts.

Dealing with Cargo Claims in International Trade: What you need to know

In marine cargo claims, keep an eye on these 3 key global trends:

Increasing frequency of cargo claims

This is due to a number of factors including the increased shipping volume of goods around the world, more complex supply chains, and greater diversity of cargo types. On top of that, changes in trade regulations and tariffs.

Basically, with the frecuency of cargo claims, companies are more likely to file claims to try and recoup their losses.

Increased oversight and regulations

Governments and industry groups around the world are putting greater scrutiny and regulation on cargo claims in order to improve safety and reduce fraud.

Often, insurance policies are not adjusted to reflect accurate insured values, which can lead to underinsurance for costly container cargoes.

Rising severity of cargo claims

This trend is driven by a number of factors such as more complex and valuable cargo being shipped, an increase in natural disasters, and disruptions to the supply chain.

The accumulation of cargo in ports and terminals has led to increased risk of loss of cargo. For example, expensive vessels are a prerequisite for expensive claims, especially when it comes to total losses.

Preparing for the unexpected: Shipping Cargo Claims comes with a set of specific Risks and Responsabilities

Including but not limited to:

Documentation accuracy

Incorrect or incomplete documentation can compromise the validity of your claim.

Value Risk

Underestimating the value of the cargo can result in inadequate insurance coverage and increased financial losses.

Time bar

It's important to file your claim within the time frame specified by maritime law or insurance policies.

Inadequate insurance coverage

Being aware of the need for adequate insurance coverage to protect against potential losses and ensure that your cargo is insured for its full value.

Incorrect or inadequate packaging

Making sure your cargo is properly packaged and labeled to protect it during transportation and comply with international trade regulations.

Carrier liability

Knowing the responsibility of the carrier if your cargo is lost or damaged, and comprehending the details of their liability coverage.

Stop Struggling to Maintain Profitability in a Tightening Cargo Market. We improve your Loss Ratio mitigation through recoveries

Our insurance claims advocates provide you:

Cost Savings

Our service fees are transparent. Eliminate the need for internal staff and resources. Plus, we pursue your recoveries on the basis of "“No cure, No pay”.

Expertise

Qualified claims handlers for your peace of mind. Even the most complex cargo claims will lead to better outcomes for your business thanks to our experience in the transportation industry.

efficienCY

Improved accuracy and speed with dedicated experts handling the claims process.

Improved Risk Management

Manage the risks associated with cargo claims, and ensure timely and adequate compensation in the event of loss or damage to their cargo.

GLOBAL NETWORK

Access professional marine cargo surveyors or marine claims adjusters anywhere.

Real Stories of Success: How Outsourcing Cargo Claims Management Improved Other Clients’ Loss Ratio

Trailer caught on fire and tyre blowout. Force majeure?

A shipment of almonds departs from Valencia, Spain, on route…

Cyber attack resulting in container loss

Our client is an insurance company who insured the cargo which was carried into the…

Fire damage claim

A shipment of footwear was transported from Portugal to Greece vía road transport…

Cargo lost during transport: Breaking CMR liability limit

Shipping from Sweden to Spain. The type of cargo was…

Insurance Claims Outsourcing Is the Key to Maintain Profitability

We reveal our motivations.

What do we presently propose to your shipper or trader organization in terms of outsourcing your cargo claims administration?

Legal Consultancy

One of the common shortcomings in claims handling is the lack of adequate legal knowledge regarding maritime law and other regulations governing the transportation of goods. Our team provides ongoing legal consultancy throughout the entire claim process.

We can help you with:

Contract disputes
Arbitration
Policy Reviews
Litigation
Negociation and Mediation
Sanctions

Transport and Liability Claims

As an importer, exporter, shipper, or consignee, dealing with transport and liability claims can be a time-consuming and costly process that can strain your relationships with insurance providers, carriers, and logistics providers. That’s why our team of expert marine claims handlers is here to help. We work to minimize the impact of claims on your business by making sure that:

Your claims are managed properly and on time, so you don’t have to worry about the details.
You get the right compensation for any losses or damages incurred during transport.
You prevent claims by identifying and managing risks.
You get a single point of contact for all your transport claims needs.

We offer a range of services, from claims investigation to settlement negotiation, to provide comprehensive support throughout the entire claims process on a no-cure no-pay basis. With our team on your side, you can focus on your business while we coordinate and efficient claims process.

Loss Mitigation & Salvage

When faced with a claim, there’s a key legal concept that shouldn’t be overlooked: your duty to mitigate losses. This means that if you suffer a legal wrong, you should take reasonable steps to avoid any further avoidable loss. The point is you can’t just sit on your hands when a breach of contract occurs, and then expect to file a claim and recover all accrued damages from the defendant.

As a claimant, you won’t recover any losses that could have been avoided or minimised through reasonable efforts after the incident.
The defendant shouldn’t have to pay for any loss that could have been avoided if you had exercised reasonable mitigatory efforts.

So, how far should you take your mitigatory efforts? Our loss mitigation service helps you find a happy medium.

Q & A
Find Out How We Help
You Deal with Cargo Claims

If you were to pursue a recovery on my behalf, how much would you charge me?

We only charge you a service fee, which is a small percentage of the amount we get you back.

What types of claims can be handled by your service?

Delay in delivery, cargo damage or loss, container damage, shortage or discrepancy in quantity, and so on.

Just tell us about your case and we’ll appoint the right team member to advise you.

Can you assist with incorrect or missing documentation?

This can often be a complex issue, but our team of experts have the knowledge and experience to handle such claims effectively. Whether it’s resolving issues with incorrect bill of lading information, missing cargo declarations, or any other documentation issues, we can provide the support you need to ensure that your claims are processed smoothly and efficiently.

What is the process for submitting a claim to be handled by your team?

You can reach out to us either through our website, by phone (+34 955 283 913) or by email (info@marlinblue.com) to initiate the claims process.

Can you provide training or support to our team on the best practices for Shipping Claims Management?

We offer training and support to clients on the best practices for claims management. We provide tailored training sessions to meet the specific needs of your company. This includes guidance on documentation requirements, the claims submission process, and strategies for minimizing the risk of claims.

What types of evidence do you require to support a claim?

The types of evidence required to support a claim can vary depending on the nature of the claim and the insurance policy in question. However, some common types of evidence include:

Transport Documents (Bill of lading, CMR, Air Waybill…)
Invoices, packing lists
Insurance Policy
Photos or videos of damaged goods

Do you work directly with the insurance company during the Claims Handling process?

Yes, we do work directly with the insurance company during the claims process. We know the most effective ways to communicate and negotiate on behalf of our clients.

What’s the average time your customers wait before getting a settlement?

Every claim is different and plenty of variables may come into play, delaying the settlement process. However, as a general rule of thumb, it’s better to settle sooner rather than later. Shorter settlement periods are likely to be the result of a streamlined claims handling procedure and a highly experienced claims team.