Shipping Claims Management services

Protect your bottom line with our Shipping Claims Management services

Get personalized and customized claims management services tailored to your specific needs and requirements for the international trade industry.

Navigating the Challenges of Tightening Financial Margins in the Cargo Industry

If your work woth cargo you must be facing significant challenges that are affecting the financial margins of companies operating in this sector. These challenges include:

    • Managing Costs: The cost of goods, transportation, and other expenses associated with international trade can be high due to factors such as fuel prices, tariffs and taxes, and labor costs.  This includes identifying areas where costs can be reduced, such as through efficient logistics, reducing waste and excess inventory, and negotiating better prices with suppliers.
    • Increasing Efficiency in your operations: This includes streamlining processes, automating tasks, and implementing new technologies to reduce lead times and improve productivity.
    • Managing Risk:  identifying and mitigating potential risks associated with trade such as currency fluctuations, political instability, and supply chain disruptions.

To address these challenges, claims management is a key strategy, but it can be a complex process. As such, traders may encounter difficulties such as:

Time constraints

Key to success in claims management

  • To submit a cargo claim  you need to provide all the necessary information and documentation in a timely manner. 
  • Avoiding time-barred marine claims is of the utmost importance.
  • Negotiating and resolving disputes with carriers, insurers, and other parties can also take time.

Lack of effective management

The importance of a strong team for success

  •  You need skilled claims handlers  for an efficient and successful response from the start.
  • The ups and downs of claims volumes put your staff capacity to the test.
  • Your team is constantly occupied with urgent tasks and is unable to focus on more complex cases or maintain relationships.

Limited marine knowledge

Processing a marine insurance claim requires:

  • Having access to reliable and accurate technical evaluations of the cargo
  • A deep understanding of international maritime law.
  • A global network of professional partners, allowing you to deal with authorities in different jurisdictions.

Dealing with Cargo Claims in International Trade

In marine cargo claims we find 3 keys Global Trends you must to keep an eye on:

Unless you have a thorough knowledge of the legal nuances that may shift liability from one stakeholder to another, you may end up paying for someone else’s mistake.

Preparing for the Unexpected: Shipping Cargo comes with a Set of Specific Risks and Obligations.

Including but not limited to:

Quality control issues

Due to insufficient packaging of the cargo, bad stowage, inadequate ventilation, among others.

Theft or vandalism

Due to containers going overboard or theft while in your custody

Weather-related events

Due to the receiver’s insolvency, delays or issues related to the sales contract.

Reefer malfunction

Due to incorrect documentation being submitted to the customer or filed with customs.

Limited capacity on cargo ships and planes, as well as at ports and airports, can lead to delays and additional costs for companies.

Excessive transit time

If you release cargo to the consignee, but the shipper hasn’t been paid yet and is holding the original HBL.

Power cuts

If your customer doesn’t settle the bill after you provide your service.

Fires

Due to incorrect documentation being submitted to the customer or filed with customs.

Limited capacity on cargo ships and planes, as well as at ports and airports, can lead to delays and additional costs for companies.

Incorrect documentation

If you release cargo to the consignee, but the shipper hasn’t been paid yet and is holding the original HBL.

Cybersecurity threats

The cargo industry is vulnerable to cyber attacks, which can lead to lost or stolen data and increased costs for companies.

Inadequate cargo insurance

insurance policies should be adjusted in order to reflect accurate insured values and avoid underinsurance for costly container cargoes

Incorrect documentation

If you release cargo to the consignee, but the shipper hasn’t been paid yet and is holding the original HBL.

Cybersecurity threats

The cargo industry is vulnerable to cyber attacks, which can lead to lost or stolen data and increased costs for companies.

In order to recoup these losses, companies may look to subrogation against a third party that is found to be responsible for the loss, or salvage. There is certainly room for improvement in relation to these issues. 

Stop Struggling to Maintain Profitability in a Tightening Cargo Market. We improve your Loss Ratio mitigation through recoveries

Our insurance claims advocates provide you:

Sound Too Good to Be True? Here’s How We Improved Other Clients’ Loss Ratio

Trailer caught on fire and tyre blowout. Force majeure?

A shipment of almonds departs from Valencia, Spain, on route…

Cyber attack resulting in container loss

Our client is an insurance company who insured the cargo which was carried into the…

Fire damage claim

A shipment of footwear was transported from Portugal to Greece vía road transport…

Cargo lost during transport: Breaking CMR liability limit

Shipping from Sweden to Spain. The type of cargo was…

Contamination of the cargo by metallic particles

The contamination took place during the transport. Black particles could be seen at first sight…

We Achieve the Best Outcome for Your Freight Loss and Damage Claims

Risk Management

In your logistics operations, you may be faced with all types of cargo claims. Which means you have to stay on top of regulatory changes regarding:

  • Liability – as you’ll need to prove there was no negligence of your part, and master the game of shifting liability.
  • Deadlines – freight damage claims must be filed within a given timeline, based on the type of freight and contract provisions.
  • Paperwork –incomplete or incorrect paperwork may result in marine cargo claims being denied.
  • Evidence – if you want your forwarder liability insurance to protect you, you’ll need to provide proof that you aren’t to blame for the freight damage.

Let’s be clear. With the vast range of marine issues you may encounter and with all stakeholders involved in logistics, there are bound to be gaps in your in-house legal expertise.

Our legal team fills them by providing you with on-demand regulatory and transactional support.

Loss Ratio mitigation through recoveries

Recovery is all about pursuing financial mitigation. And it may come in different shapes and forms.

  • Retrieving lost or stolen goods
  • Finding a suitable salvage vendor for damaged products
  • Taking legal action against a third party at fault

one thing is true, regardless of the type of recovery pursued: it takes time and detective skills to follow a cargo loss to secure evidence.
Different obstacles may stand in the way of your recovery actions for cargo during transit. 

Mitigation & Salvage

Good practices when you’re faced with freight loss and damage claims can reduce the likelihood of forwarder and NVOCC liability.

We help your in-house staff understand the implications cargo loss and damage may have, and give them tools to look out for your best interest.

The result of our training will be a black and white procedure to reduce risk in the event of freight damage.
• Getting written instructions from customers
• Managing subcontractors
• Monitoring the issue and release of documents
• Handling dangerous goods
• Dealing with insurance claims
In a nutshell, everything needed to keep your freight forwarder liability insurance coverage and prevent loss of profit.

Read What Other Freight Forwarders and Cargo Carriers Have to Say about Our Claims Advocacy Services

Q & A
Find Out How We Help
You Deal with Cargo Claims

You’re familiar with the expression “No cure, No pay”. Well, that’s how we work: you won’t pay a cent unless we collect the money you are owed. Only then will we charge you our service fee, which is a percentage of the amount we get you back.
Of course. Maritime law spans borders, and so does our knowledge and experience. We provide you legal counsel wherever you move cargo, so you’re always compliant with the latest marine regulations.

You can count on it, as we safeguard your financial interests by:

  • Protecting you against sanctions
  • Ensuring you aren’t held liable for any freight damage claims where another party is at fault
  • Collecting outstanding freight invoices on your behalf
  • Pursuing your recoveries on a “No cure, No pay” basis.

We have a hands-on approach to providing legal advice. Being experts in logistics and transportation and having our own claims handling division, we understand the intricacies of international trade.

We’ll assess all possible scenarios and ensure we achieve the best outcome when you’re confronted with freight claims.

Cargo insurance claims, cargo shortage claims, concealed damage freight claims, air cargo claims, marine cargo claims, motor carrier cargo claims… You name it. Just tell us about your case and we’ll appoint the right team member to advise you.
We offer an all-around service for claims handling. From first notice of loss, to survey coordination, loss adjustment, mitigation and salvage, and even Third-Party Administration from A to Z. It’s up to you to decide how much of that cumbersome paperwork you’d like to get off your desk.
We have best practice IT security protocols in place to prevent data breaches and ransomware. Plus, we implement strict measures for GDPR compliance.

Let Us Take the Legal Burden Off Your Cargo Claims